Terms & Conditions

1. Our business and your activity provider

Our business name is Book My Thrills. We arrange adventure bookings through local activity operators. The operator delivering your experience is responsible for its permits, qualified pilots or instructors, suitable equipment, safety briefing and on-site operations. We will identify the provider and explain the booking arrangement before you confirm.

Book My Thrills remains responsible for its own booking information, payment handling, coordination and customer support. Using a local operator does not remove any responsibility we have under applicable law.

2. Bookings, prices and confirmation

The person making a booking must be at least 18 and authorised to provide the booking information. You may book for other participants, but each adult must provide their own participation acknowledgement. An eligible participant under 18 needs permission from a parent or lawful guardian.

Check the activity, location, package, date, start time, participant details and total price before payment. Prices are in Indian rupees unless stated otherwise. The checkout total includes the taxes and mandatory charges shown before you pay. Optional extras require your agreement.

Your confirmation identifies the booked experience and its inclusions. If an order is clearly marked as awaiting availability confirmation, a payment receipt alone does not confirm the activity. If we cannot confirm it, we will return the payment in full. Same-day bookings require availability and safety confirmation.

Any advertised inclusion, such as transfers, recording or insurance, forms part of your booking. We will explain a material change and offer an appropriate alternative or refund rather than add an unexpected charge. Groups may fly or participate in separate batches, as explained in their booking details.

3. Eligibility and the paragliding weight limit

Each participant must meet the activity's published age, weight, equipment and health requirements. Requirements may differ between activities and locations and must be shown before booking.

The maximum participant weight for paragliding booked through Book My Thrills is 95 kg at every location. This is our platform limit. Equipment loading, harness fit, local rules or insurance may require a lower limit, which we will disclose before booking. Participants below a minimum equipment limit cannot take part either.

For paragliding in Himachal Pradesh, participants must be at least 12 years old and weigh at least 30 kg; an operator or insurer may impose further disclosed restrictions. Paragliding is not available during pregnancy. The Risk Acknowledgement explains the other health exclusions that apply to Himachal flights. Contact us before booking if a health condition, recent surgery, injury or mobility limitation may affect participation.

Please provide accurate eligibility information. A doctor's advice or a participant's willingness cannot override a legal restriction or an equipment limit. The operator will check suitability before the activity and explain any safety refusal.

4. Government ID and insurance

Each participant must present a valid official government-issued ID before the event for identity verification and insurance purposes. The name should match the participant's booking details. A passport, driving licence or another government document accepted for the relevant insurance arrangement may be used. We will explain accepted documents and any advance verification required.

We do not require Aadhaar as the only form of ID. Where the insurer needs specific details or a document copy, we will explain why and provide an appropriate way to submit it. Identity information is handled as described in our Privacy Policy.

Our paragliding packages include the insurance advertised with the booking. The insurer, type of cover, limits, relevant exclusions and claims contact will be made available before the event. Other activity listings will state what insurance is included. Cover depends on the actual policy and does not guarantee payment of every expense. Required insurance must be in place before an activity proceeds.

5. Reporting, safety and the experience

Arrive at the reporting time in your confirmation and allow time for identity checks, equipment fitting and the briefing. If you are running late, contact us promptly so we can check the available options. Please wear the recommended clothing, follow the instructor's directions and tell the team if you feel uncomfortable.

Adventure activities have inherent risks. Read the relevant participation information and ask questions before starting. The operator may delay, change or stop an activity when necessary for safety or to follow an official restriction.

Paragliding duration and routes depend on safe flying conditions; advertised flight times are expected ranges. If an experience is materially shorter than the booked package or a promised inclusion is missing, contact us. We will assess the affected service and offer an appropriate remedy, which may include a repeat experience, rescheduling or a partial or full refund, consistent with your legal rights.

Tandem passenger flights in Himachal Pradesh do not include aerobatic manoeuvres, as these are prohibited with participants. Book My Thrills does not offer passenger aerobatic stunts as part of its standard tandem experiences. Pilot discretion or passenger consent does not override this restriction.

6. Cancellations and refunds for every activity

The following policy applies to every activity and location booked through Book My Thrills, including activities added in future. A local operator's cancellation policy does not replace these terms.

Exactly 48 hours qualifies for a full refund; exactly 24 hours qualifies for an 80% refund. Notice is measured from the scheduled activity start time in your confirmation, using the local time at the activity site. For our Indian locations, this is Indian Standard Time. An early reporting time does not shorten the cancellation period.

Send your request and booking reference to hello@bookmythrills.com or contact +91 8826910220. We record when the request reaches us, including outside support hours, rather than when a team member replies. For a group booking, specify which participants are cancelling. The percentage applies to the amount paid for the affected booking or participants, including applicable taxes and paid extras that are part of that booking. We do not add an undisclosed cancellation fee.

If unfavourable weather prevents the activity from going ahead on the booked date, you choose free rescheduling of the same package, subject to availability, or a 100% refund. You do not have to accept credit or rescheduling. We do not deduct a processing fee from a promised full refund.

If we or the operator cancel for an official closure, unavailable equipment or another operational reason, we will offer the same choice of free rescheduling or a full refund. If you supplied accurate required eligibility information and the operator cannot safely deliver the activity, we treat this as an operator cancellation. A refusal caused by failure to meet a clearly disclosed requirement or by unsafe conduct will be assessed under the customer cancellation terms and applicable law; we will explain the reason.

If Book My Thrills cancels a confirmed booking unilaterally, we will also bear any corresponding cancellation charge required by applicable consumer law, in addition to returning the payment. Customer cancellation charges are subject to the same legal requirements. The no-refund rule does not remove remedies for a service we fail to provide, an undisclosed restriction or another matter covered by consumer law.

We initiate approved refunds to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to credit the amount. Contact us if the refund has not arrived so we can trace it.

For a voluntary date, package or participant change, contact us before the activity. We will check availability and explain any price difference before you agree. Weather-related rescheduling of the same package remains free. If you cancel instead of changing the booking, the table above applies.

7. Your information, recordings and website use

Our Privacy Policy explains the information needed for bookings, safety checks and insurance. A purchased recording is used to deliver that service. Advertising use of identifiable photos or videos requires a separate optional permission. Promotional messages are also optional.

Please use the website lawfully, provide genuine booking information and post reviews based on your own experience. Do not misuse payment facilities, interfere with the service or upload material you have no right to share.

8. Responsibility, legal rights and changes

Each party remains responsible for loss or harm for which it is legally responsible. These Terms do not excuse negligence, fraud, deliberate wrongdoing or a failure to provide the promised service. They do not remove consumer rights or liabilities that cannot lawfully be limited.

Indian law governs these Terms. You may approach a consumer commission, court or other authority with jurisdiction under applicable law; you are not required to give up a lawful complaint route.

9. Contact and complaints

Email hello@bookmythrills.com or call +91 8826910220.

Support hours are Monday to Sunday, 8 am to 6 pm IST. Cancellation requests received outside these hours still count from their receipt time.

Use the email, telephone number or address above and mark your message as a grievance. We acknowledge complaints within 48 hours and address them within one month, or sooner where law requires. Please include your booking reference and the outcome you are seeking.

You may also contact the National Consumer Helpline or the relevant consumer authority.

10. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our services, activities, booking processes, legal requirements or operational practices. The latest version will be published on this page and the “Last updated” date will identify the current version.

Changes and clarifications will apply to use of the platform and bookings made after the revised Terms are published, unless applicable law requires otherwise. The Terms accepted for an existing confirmed booking will continue to govern that booking, and a later change will not reduce the refund rights, confirmed inclusions or other protections already attached to that booking except where a mandatory legal requirement applies.

If a change materially affects how Book My Thrills provides its services or your rights, we will provide an appropriate notice where required.