BOOK MY THRILLS POLICY
Privacy Policy
How Book My Thrills collects, uses, shares and protects your personal information.
Last updated 4 October 2026
Book My Thrills uses personal information to arrange adventure bookings, coordinate safe participation, handle payments and refunds, and provide support. This Policy explains the information involved and the choices you have. It applies across our website, current and future activities, and all Book My Thrills locations.
1. Who handles your information
Book My Thrills is responsible for the personal information we handle for our booking platform and customer services. You can contact us at hello@bookmythrills.com, +91 8826910220, or 213, Garli, Kangra, Himachal Pradesh 177108, India.
The activity operator, insurer and payment provider may also handle information for their own services and legal responsibilities. We explain the relevant sharing below and provide the operator and insurance details for your booking.
2. Information we use
The information collected depends on whether you browse, enquire, book, participate, create an account or choose an optional service.
| Information | Why it is needed |
|---|---|
| Purchaser name, email, telephone number and necessary billing details | Contact you, confirm the booking, issue invoices and answer enquiries |
| Activity, location, package, date, time, participant count and order history | Reserve and coordinate the experience, changes, cancellations and refunds |
| Each participant's name, date of birth and weight | Check age and equipment suitability, arrange participation and support insurance formalities |
| Government ID verification and insurer-required details | Verify the participant before the event and complete relevant insurance arrangements |
| Relevant health, mobility or emergency-contact information, where specifically requested | Assess suitability, inform authorised activity staff and assist in an emergency |
| Payment status, amount, transaction reference and refund records | Reconcile payments, process refunds, prevent misuse and meet accounting obligations |
| Account details, support messages and participation or permission records | Provide account services, respond to requests and record the choices made |
| IP address, browser and device details, cookies and technical events | Operate the website, maintain sessions and carts, provide site statistics and protect the service |
| Reviews, display names, photos or activity recordings you provide or request | Publish a review you choose to submit or deliver the requested recording service |
We collect health or identity information only when relevant to the activity or insurance requirement. We explain any additional collection before asking for it. Please share the information needed for the stated purpose rather than a full medical history or unnecessary documents.
3. Government ID and insurance information
An official government-issued ID is required before the event to verify the participant and complete insurance formalities. We will explain accepted documents and any information the insurer needs. Aadhaar is not the only permitted option.
Where viewing the original is sufficient, we avoid retaining a copy. If a copy or specific document details are required, we explain the purpose, who receives them and the relevant retention requirement. We use masked or limited details where the requirement permits. Please use the submission method we provide rather than post identity documents in public reviews or comments.
Necessary information may be shared with the booked operator and the insurer or authorised insurance provider for enrolment, verification or a claim. Health disclosures are limited to the relevant safety or insurance purpose, with the notice and consent required by applicable law.
4. Bookings, payments and service providers
We share the details an activity operator, pilot or instructor needs to deliver your booking, check eligibility, give the briefing and respond to an emergency. Access to identity and health information is limited to authorised people who need it for those purposes.
Our online checkout uses Razorpay for payments by supported cards, UPI and internet banking. Payment credentials are handled through the payment provider's flow. We receive transaction and payment-status information needed to manage the booking and refunds. Book My Thrills does not store CVVs, UPI PINs or payment OTPs, and our support team will never ask for them.
Razorpay's notice for customers is available at:
https://razorpay.com/buyer-privacy-notice/
Our website uses WordPress.com and WooCommerce. Automattic and relevant hosting, security and site-service providers may process booking and visitor information to operate these services.
Automattic's notice for website visitors is available at:
https://automattic.com/privacy-notice/
We use MailPoet for the email subscription feature offered at checkout. Subscriber information and subscription status are processed to manage that choice. The email delivery service configured for the subscription may also process necessary delivery and interaction data.
Automattic's privacy information is available at:
https://automattic.com/privacy/
WordPress.com or Jetpack may separately handle blog subscriptions when you use that feature.
Where you choose email, telephone or WhatsApp support, the relevant communication service processes information needed for that channel. We may disclose necessary information to emergency services, public authorities or courts where law requires or permits it. A lawful business transfer may involve customer records, subject to applicable safeguards and required notices.
We do not sell your personal information. Service-provider access is limited to the relevant purpose and applicable contractual or legal protections.
5. Your choices and messages
Booking confirmations, payment updates, reporting instructions, weather notices and refund messages are service communications needed for an active booking. They are separate from optional promotions.
The marketing choice at checkout is optional and starts unchecked. We send promotional messages only with the appropriate permission. You can unsubscribe through the message or contact hello@bookmythrills.com. Choosing not to receive promotions does not affect the price or your ability to book.
Where a use requires consent, we ask for an informed affirmative choice. You may decline or withdraw that consent. If information is necessary to provide the activity or insurance, we will explain why, the effect of declining and the available booking options. Optional consent is separate from acceptance of the booking Terms.
7. Photos, videos and reviews
If recording is included in your package, the operator uses it to provide your activity video. Any separate safety or incident recording purpose will be explained. Your booking does not grant unlimited permission to use identifiable images in advertising.
Promotional use requires a separate optional choice explaining the material, channels and intended use. You can withdraw that permission by contacting us. We will stop new promotional use and take reasonable steps to remove material we control, while explaining any lawful retention or copies outside our control.
A review you submit for publication may display the name or profile information you choose to make public. Avoid including identity documents, private contact details or information about another person without permission.
8. Children and group bookings
Bookings must be made by an adult. An eligible participant under 18 needs the required permission from a parent or lawful guardian. Activity age limits still apply, and guardian permission cannot override them.
When booking for others, provide their information with their permission and share this Policy with them. Each adult supplies their own personal participation declaration and any consent needed for health information. Promotional use of a child's identifiable image requires appropriate guardian permission and safeguards.
9. Retention, security and processing locations
We keep information for its stated purpose and any required legal period. Booking and invoice records may be retained for tax and accounting duties; complaint, incident and participation records may be retained to address legal claims. We review identity documents, health disclosures, technical logs and raw videos separately and delete or de-identify them when no longer needed.
Account deletion does not remove a record we must lawfully retain. We explain any such limit. Deleted information in backups expires through the applicable backup cycle and remains protected.
We use reasonable security measures, including access controls and protections provided by our hosting and payment services. No online system can guarantee absolute security. We investigate relevant incidents and give notices required by laws in force.
Some service providers may process information outside India. Such processing remains subject to applicable transfer restrictions and required safeguards. We do not promise that all website or payment information is stored exclusively in India.
10. Requests, complaints and updates
Contact hello@bookmythrills.com to request access to your information, correct it, ask for deletion where permitted or withdraw consent for an optional use. We may ask for proportionate information to verify your identity. Withdrawal does not undo processing already lawfully completed or require removal of a legally required record.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, information practices, service providers, legal requirements or operational processes. The latest version will be published on this page and the “Last updated” date will be revised accordingly.
Changes and clarifications will apply from the date they are published, except where applicable law requires another effective date, additional notice or consent. If we make a material change to how personal information is collected, used or disclosed, we will provide an appropriate notice and obtain any consent required by law.
We encourage you to review this Privacy Policy periodically so that you remain informed about how Book My Thrills handles personal information.